Returns & Refunds

Returns Policy

Our commitment to satisfaction extends to a 15-day returns policy. If 15 days have passed since your purchase, we're unable to offer a refund or exchange.

Eligibility for Returns

To qualify for a return, items must be:

• Unused and in the condition received.
• In the original packaging.

Exceptions

• In case of a reaction to our products, please provide photographic evidence for return eligibility.

Return Process

• Proof of purchase is required.
• Do not return the item to the manufacturer.
• Contact us at support@ezzdna.com to initiate the return process.

Partial Refunds Partial refunds may be issued for:

• Items not in original condition, damaged, or missing parts not due to our error.
• Items returned beyond the 15-day window.

Refunds

• Upon receipt and inspection of your return, we'll notify you of the refund status.
• Approved refunds will be processed within fourteen days to the original payment method.

Delayed or Missing Refunds

• First, recheck your bank account.
• Contact your credit card company, as posting may take time.
• Next, contact your bank for any processing delays.
• If you’ve completed these steps without receiving your refund, please reach out to us at info@ezzdna.com

Sale Items

• Only regularly priced items are refundable. Sale items cannot be refunded.