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About Us

 

EZZ Life Science Holdings Limited (ASX:EZZ) is a genomic life science company with a mission to improve quality of life and human health.  EZZ has a focus on genomic research and development to address four key human health challenges: genetic longevity, human papillomavirus (HPV), helicobacter pylori, and weight management.  EZZ is passionate about investing in the future of consumer health through the development of e-commerce and distribution of high-quality products via omnichannel models across Australia, New Zealand, China and worldwide.

Frequently Asked Questions

loyaltyShipping & Returns

If you’re not satisfied, we’re not either – that’s why we offer a 14-day money back guarantee.

Yep, we’ll happily refund your cash on any of the EZZ Hair Care Range if you’re not completely happy with our products after a full 14-days.

To sort this out simply write to us by sending an email to info@ezz.co.nz and include the reasons as to why you would like a refund and we'll do our best to make sure you're happy.

Shipping

To return your product, you should mail your product to: 104 Derby St, Silverwater NSW 2128, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The only exception to the above term is if there is a reaction to any of the products, in which case we would require proof of the reaction (in the form of an image).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 15 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ezzdna.com

Australia Express - $4.99 for orders below $70 FREE express for all orders over $70. A few noteworthy points to mention: We do our best to ship orders out the same day if ordered before 10 am AEST, however, some orders may take longer. All orders ship with Australia Post. All express orders ship with Australia Post Express. *Please note orders to WA may take up to 5 working days with Express. In the unlikely event that you need to return something, please view our Returns & Refund Policy.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

favoriteEZZ Hair Growth Spray

1. Spray directly onto damp or dry scalp once a day

2. Massage in then style as per usual

The nozzle is designed to spray the way it does to deposit onto your scalp as the EZZ Hair Growth Spray is not made to be airborne.

Key Ingredients

• Caffeine

• Macadamia seed oil

• Grape seed oil

• Rosa canina fruit oil

• Eucalyptus leaf extract

*Denotes Certified Organic

Benefits

• Thickens and expands each strand for instant thickness

• Certified organic ingredients™

• Vegan-friendly + Silicone Free

• Plant-based Beauty

• Safe for colored + chemically-treated hair

favoriteEZZ Hair Mask

How to use

1. After washing with Shampoo & Conditioner, apply mask and comb through hair.

2. Leave on for 5-7 minutes, then rinse. For damaged hair, leave on for 20 minutes.

3. Use 2-3 times a week for best results.

Key Ingredients

• Coconut Oil

• Cocoa seed butter

• Sunflower seed oil

• Avocado Oil*

• Argania Spinosa kernel oil*

• Rosa Canina fruit oil*

• Sclerocarya birrea seed oil*
*Denotes Certified Organic

Benefits

• Repair and nourish hair to minimise tangles and breakage

• Certified organic ingredients™

• Vegan-friendly + Silicone Free

• Plant-based Beauty

• Safe for colored + chemically-treated hair

favoriteEZZ Hair Scalp Scrub

How to use

1. Apply a tablespoon to wet hair and gently massage onto the scalp.

2. Also can be used as a Shampoo Cleanser apply to wet hair starting at the roots and delicately massaging into the scalp.

3. Rinse thoroughly and finish with a nourishing hair mask or conditioner.

4. Use once a week for best results.

Key ingredients

• Caffeine

• Serenoa Serrulata fruit extract

• Ginkgo Biloba leaf extract

• Eucalyptus leaf extract

• Jojoba seed oil*

• Rosa canina fruit oil*

• Sweet almond oil*
*Denotes Certified Organic

• Cleanse and remove dead skin cells and impurities from the scalp to prevent clogged pores and inflammation

• Certified organic ingredients™

• Vegan-friendly + Silicone Free

• Plant-based Beauty

• Safe for colored + chemically-treated hair

favoriteEZZ Anti-Frizz Spray

How to use

1. Shake well and hold bottle 5 to 6 inches from hair

2. Spritz generously to damp hair before styling

3. Let the hair dry naturally or you can blow-dry and style as desired

Key Ingredients

• Camellia Oleifera Seed Oil

• Shea Butter

• Wheat Germ Oil

• Rosa Canina Friut Oil

*Denotes Certified Organic

Benefits

• Control frizz and seal split ends resulting in more manageable hair

• Certified organic ingredients™

• Vegan-friendly + Silicone Free

• Plant-based Beauty

• Safe for colored + chemically-treated hair

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Our customer service will be happy to help you.

Better hair in 40-days

If you document your hair growth journey every week, we are sure you will be impressed. Share your photos with us to spread the word!

14-Day Guarantee

We want you to love it just as much as we do, we have a 14-day money back guarantee if you're unhappy with your purchase!

Planet Friendly

We love the planet just as much as you do! We vow to never test on animals, always be vegan friendly and fully recyclable.