Get 10% off! arrow_drop_up
Skip to content

Follow us!

GET 20% OFF IN ALL ORDERS OVER $100 | 14-DAY GUARANTEE

Get in touch with us

Privacy Policy

____

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ezzdna.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

  COMMON LINKS INCLUDE:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

  

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ezzdna.com or by mail using the details provided below:

EZZ Life Science Holdings Ltd

104 Derby St, Silverwater NSW 2128, Australia

 

 

Last updated: [25/11/2021]

Frequently Asked Questions

loyaltyShipping & Returns

If you’re not satisfied, we’re not either – that’s why we offer a 14-day money back guarantee.

Yep, we’ll happily refund your cash on any of the EZZ Hair Care Range if you’re not completely happy with our products after a full 14-days.

To sort this out simply write to us by sending an email to info@ezz.co.nz and include the reasons as to why you would like a refund and we'll do our best to make sure you're happy.

Shipping

To return your product, you should mail your product to: 104 Derby St, Silverwater NSW 2128, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The only exception to the above term is if there is a reaction to any of the products, in which case we would require proof of the reaction (in the form of an image).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 15 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ezzdna.com

Australia Express - $4.99 for orders below $70 FREE express for all orders over $70. A few noteworthy points to mention: We do our best to ship orders out the same day if ordered before 10 am AEST, however, some orders may take longer. All orders ship with Australia Post. All express orders ship with Australia Post Express. *Please note orders to WA may take up to 5 working days with Express. In the unlikely event that you need to return something, please view our Returns & Refund Policy.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Our fulfilment team will be back on the 05/01/2023. If you placed your order between the Christmas Eve (24/12/2022) and the first week of January, expect your order to be delivered on the second week of January. Thanks for your support!

favoriteEZZ Hair Growth Spray

1. Spray directly onto damp or dry scalp once a day

2. Massage in then style as per usual

The nozzle is designed to spray the way it does to deposit onto your scalp as the EZZ Hair Growth Spray is not made to be airborne.

Key Ingredients

• Caffeine

• Macadamia seed oil

• Grape seed oil

• Rosa canina fruit oil

• Eucalyptus leaf extract

*Denotes Certified Organic

Benefits

• Thickens and expands each strand for instant thickness

• Certified organic ingredients™

• Vegan-friendly + Silicone Free

• Plant-based Beauty

• Safe for colored + chemically-treated hair

favoriteEZZ Hair Mask

How to use

1. After washing with Shampoo & Conditioner, apply mask and comb through hair.

2. Leave on for 5-7 minutes, then rinse. For damaged hair, leave on for 20 minutes.

3. Use 2-3 times a week for best results.

Key Ingredients

• Coconut Oil

• Cocoa seed butter

• Sunflower seed oil

• Avocado Oil*

• Argania Spinosa kernel oil*

• Rosa Canina fruit oil*

• Sclerocarya birrea seed oil*
*Denotes Certified Organic

Benefits

• Repair and nourish hair to minimise tangles and breakage

• Certified organic ingredients™

• Vegan-friendly + Silicone Free

• Plant-based Beauty

• Safe for colored + chemically-treated hair

favoriteEZZ Hair Scalp Scrub

How to use

1. Apply a tablespoon to wet hair and gently massage onto the scalp.

2. Also can be used as a Shampoo Cleanser apply to wet hair starting at the roots and delicately massaging into the scalp.

3. Rinse thoroughly and finish with a nourishing hair mask or conditioner.

4. Use once a week for best results.

Key ingredients

• Caffeine

• Serenoa Serrulata fruit extract

• Ginkgo Biloba leaf extract

• Eucalyptus leaf extract

• Jojoba seed oil*

• Rosa canina fruit oil*

• Sweet almond oil*
*Denotes Certified Organic

• Cleanse and remove dead skin cells and impurities from the scalp to prevent clogged pores and inflammation

• Certified organic ingredients™

• Vegan-friendly + Silicone Free

• Plant-based Beauty

• Safe for colored + chemically-treated hair

favoriteEZZ Anti-Frizz Spray

How to use

1. Shake well and hold bottle 5 to 6 inches from hair

2. Spritz generously to damp hair before styling

3. Let the hair dry naturally or you can blow-dry and style as desired

Key Ingredients

• Camellia Oleifera Seed Oil

• Shea Butter

• Wheat Germ Oil

• Rosa Canina Friut Oil

*Denotes Certified Organic

Benefits

• Control frizz and seal split ends resulting in more manageable hair

• Certified organic ingredients™

• Vegan-friendly + Silicone Free

• Plant-based Beauty

• Safe for colored + chemically-treated hair

favoriteProduct Ingredients

Take control of what you put in your body, skin and hair.

EZZ Hair Scalp Scrub (250 ml)

Glycerin, Propylene Glycol, Sodium Chloride, Disodium Lauryl Sulfosuccinate, Water, Sucrose, Acrylates/Steareth-20 Methacrylate Crosspolymer, Ammonium Lauryl Sulfate, Benzyl Alcohol, Sodium Sulfate, Fragrance, Caffeine, Allantoin, Caprylhydroxamic Acid, Dehydroacetic Acid, Sodium Lauryl Sulfate, Sodium Benzoate, Phenoxyethanol, Serenoa Serrulata Fruit Extract, Ginkgo Biloba Leaf Extract, Tasmannia Lanceolata Fruit Extract, Simmondsia Chinensis [Jojoba] Seed Oil *, Rosa Canina Fruit Oil *, Prunus Amygdalus Dulcis [Sweet Almond] Oil *, Eucalyptus Globulus Leaf Extract, Triethanolamine

* Denotes Certified Organic

EZZ Hair Mask (250 ml)

Water, Glycerin, Cetearyl Alcohol, Behentrimonium Chloride, Cocos Nucifera [Coconut] Oil, Jojoba Esters, Helianthus Annuus [Sunflower] Seed Oil, Phenoxyethanol, Argania Spinosa Kernel Oil *, Isopropyl Alcohol, Theobroma Cacao [Cocoa] Seed Butter, Euphorbia Cerifera [Candelilla] Wax, Fragrance, Ethylhexylglycerin, Polyglyceryl-3 Diisostearate, Serenoa Serrulata Fruit Extract, Ginkgo Biloba Leaf Extract, Tasmannia Lanceolata Fruit Extract, Tocopherol, Cocos Nucifera [Coconut] Oil *, Persea Gratissima [Avocado] Oil *, Sclerocarya Birrea Seed Oil *, Rosa Canina Fruit Oil *, Arginine, Glycine, Lysine HCl, Crambe Abyssinica Seed Oil, Soy Amino Acids, Lactic Acid, Phytosterols, Oleyl Alcohol, Sodium Hydroxide, Benzyl Alcohol, Potassium Sorbate, Sodium Benzoate

* Denotes Certified Organic

EZZ Hair Growth Spray (120 ml)

Water, Polysorbate 20, Glycerin, Phenoxyethanol, Panthenol, Fragrance, Ethylhexylglycerin, Polyquaternium-7, Caffeine, Pantolactone, 3-Aminopropanol, Terminalia Ferdinandiana Fruit Extract, Equisetum Arvense Extract, Davidsonia Jerseyana Fruit Extract, Methylparaben, Propylparaben, Arginine, Glycine, Lysine HCl, Macadamia Integrifolia Seed Oil *, Vitis Vinifera [Grape] Seed Oil *, Rosa Canina Fruit Oil *, Soy Amino Acids, Eucalyptus Globulus Leaf Extract, Lecithin, Lactic Acid, Sodium Hydroxide, Acetyl Glutamine, Oligopeptide-1, Oligopeptide-2, Polypeptide-1, sh-Polypeptide-9, sh-Polypeptide-11, Bacillus/- Folic Acid Ferment Filtrate Extract, Sodium Hyaluronate, Caprylyl Glycol, Butylene Glycol, 1,2-Hexanediol, Benzyl Alcohol, Potassium Sorbate, Sodium Benzoate

* Denotes Certified Organic

EZZ Hair Growth Spray (120 ml)

Water, Polysorbate 20, Glycerin, Phenoxyethanol, Panthenol, Fragrance, Ethylhexylglycerin, Polyquaternium-7, Pantolactone, 3-Amino- propanol, Terminalia Ferdinandiana Fruit Extract, Equisetum Arvense Extract, Davidsonia Jerseyana Fruit Extract, Methylparaben, Propylparaben, Arginine, Glycine, Lysine HCl, Camellia Oleifera Seed Oil *, Butyrospermum Parkii [Shea] Butter *, Triticum Vulgare [Wheat] Germ Oil *, Rosa Canina Fruit Oil *, Soy Amino Acids, Lactic Acid, Sodium Hydroxide, Benzyl Alcohol, Potassium Sorbate, Sodium Benzoate

* Denotes Certified Organic

live_help

Didn't find your answer?

Our customer service will be happy to help you.

Better hair in 40-days

If you document your hair growth journey every week, we are sure you will be impressed. Share your photos with us to spread the word!

14-Day Guarantee

We want you to love it just as much as we do, we have a 14-day money back guarantee if you're unhappy with your purchase!

Planet Friendly

We love the planet just as much as you do! We vow to never test on animals, always be vegan friendly and fully recyclable.